{"id":712,"date":"2017-08-14T09:40:59","date_gmt":"2017-08-14T16:40:59","guid":{"rendered":"https:\/\/2017.la.wordcamp.org\/?post_type=wcb_session&#038;p=712"},"modified":"2017-10-06T18:57:58","modified_gmt":"2017-10-07T01:57:58","slug":"kill-em-with-kindness-and-other-ways-to-improve-customer-or-client-relations","status":"publish","type":"wcb_session","link":"https:\/\/la.wordcamp.org\/2017\/session\/kill-em-with-kindness-and-other-ways-to-improve-customer-or-client-relations\/","title":{"rendered":"\u201cKill \u2018em with Kindness\u201d and Other Ways to Improve Customer or Client Relations"},"content":{"rendered":"<p>Matt has been both a client manager, customer manager, and now supervisor. He will discuss the type of verbal and written skills you need to enhance in your day-to-day communication to serve customers, clients, and\/or co-workers effectively. The biggest insights are not so much the words you use, as the goals you want to achieve with these relationships.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Matt has been both a client manager, customer manager, and now supervisor. He will discuss the type of verbal and written skills you need to enhance in your day-to-day communication to serve customers, clients, and\/or co-workers effectively. The biggest insights &hellip; <a href=\"https:\/\/la.wordcamp.org\/2017\/session\/kill-em-with-kindness-and-other-ways-to-improve-customer-or-client-relations\/\">Continue reading <span class=\"assistive-text\">\u201cKill \u2018em with Kindness\u201d and Other Ways to Improve Customer or Client Relations<\/span>  <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":11536871,"featured_media":0,"template":"","meta":{"jetpack_post_was_ever_published":false,"_wcpt_session_time":1506803400,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"http:\/\/slides.com\/mattcromwell\/wclax-2017#\/","_wcpt_session_video":"","_wcpt_speaker_id":[626],"footnotes":""},"session_track":[161615],"session_category":[],"class_list":["post-712","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-room-b"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p872L2-bu","jetpack_likes_enabled":true,"session_date_time":{"date":"September 30, 2017","time":"1:30 pm"},"session_speakers":[{"id":"626","slug":"matt-cromwell","name":"Matt Cromwell","link":"https:\/\/la.wordcamp.org\/2017\/speaker\/matt-cromwell\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/la.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/la.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/la.wordcamp.org\/2017\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/la.wordcamp.org\/2017\/wp-json\/wp\/v2\/users\/11536871"}],"version-history":[{"count":1,"href":"https:\/\/la.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/712\/revisions"}],"predecessor-version":[{"id":713,"href":"https:\/\/la.wordcamp.org\/2017\/wp-json\/wp\/v2\/sessions\/712\/revisions\/713"}],"speakers":[{"embeddable":true,"href":"https:\/\/la.wordcamp.org\/2017\/wp-json\/wp\/v2\/speakers\/626"}],"wp:attachment":[{"href":"https:\/\/la.wordcamp.org\/2017\/wp-json\/wp\/v2\/media?parent=712"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/la.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_track?post=712"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/la.wordcamp.org\/2017\/wp-json\/wp\/v2\/session_category?post=712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}