{"id":992,"date":"2016-08-09T18:09:03","date_gmt":"2016-08-10T01:09:03","guid":{"rendered":"https:\/\/2016.la.wordcamp.org\/?post_type=wcb_session&#038;p=992"},"modified":"2016-08-22T17:36:05","modified_gmt":"2016-08-23T00:36:05","slug":"scaling-your-wordpress-support-for-growth","status":"publish","type":"wcb_session","link":"https:\/\/la.wordcamp.org\/2016\/session\/scaling-your-wordpress-support-for-growth\/","title":{"rendered":"Scaling Your WordPress Support for Growth"},"content":{"rendered":"<p>Scaling Your WordPress Support for Growth<\/p>\n<p>Supporting your products well is one of the best ways to ensure solid growth of your company. But growth also puts additional strain on your support team. This presentation will give you tools to understand how to scale your support before your team gets overwhelmed.<\/p>\n<p>There are several important factors that go into scaling a support team. The primary ones revolve around the following:<br \/>\nUnderstanding Support is Generated from Sales<br \/>\nKnowing How Much Support You Can Sustain<br \/>\nKnowing How Much Time you Need to Train New Staff<br \/>\nThis presentation will cover those items in detail with tools, resources, and live data based on our experiences at WordImpress<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Scaling Your WordPress Support for Growth Supporting your products well is one of the best ways to ensure solid growth of your company. But growth also puts additional strain on your support team. This presentation will give you tools to &hellip; <a href=\"https:\/\/la.wordcamp.org\/2016\/session\/scaling-your-wordpress-support-for-growth\/\">Continue reading <span class=\"assistive-text\">Scaling Your WordPress Support for Growth<\/span>  <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":11536871,"featured_media":0,"template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_wcpt_session_time":1473628200,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[768],"footnotes":""},"session_track":[926724],"session_category":[],"class_list":["post-992","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-club-alabam-with-steve-zehngut"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p78Wxo-g0","session_date_time":{"date":"September 11, 2016","time":"2:10 pm"},"session_speakers":[{"id":"768","slug":"matt-cromwell","name":"Matt Cromwell","link":"https:\/\/la.wordcamp.org\/2016\/speaker\/matt-cromwell\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/la.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/la.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/la.wordcamp.org\/2016\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/la.wordcamp.org\/2016\/wp-json\/wp\/v2\/users\/11536871"}],"version-history":[{"count":1,"href":"https:\/\/la.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/992\/revisions"}],"predecessor-version":[{"id":993,"href":"https:\/\/la.wordcamp.org\/2016\/wp-json\/wp\/v2\/sessions\/992\/revisions\/993"}],"speakers":[{"embeddable":true,"href":"https:\/\/la.wordcamp.org\/2016\/wp-json\/wp\/v2\/speakers\/768"}],"wp:attachment":[{"href":"https:\/\/la.wordcamp.org\/2016\/wp-json\/wp\/v2\/media?parent=992"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/la.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_track?post=992"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/la.wordcamp.org\/2016\/wp-json\/wp\/v2\/session_category?post=992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}