One of the most important things a project manager does is say no to people, whether it’s the client or a member of the team. The problem is that “no” is one of those words that ends the conversation, cutting off growth that can benefit the project (and your bottom line). No matter how outlandish the demand, I will show you how the principles of improv comedy will let you use the word “yes” to ensure both you and your client get what you want.